Returns Policy for THEMELETS
1. Overview
At THEMELETS, we are committed to ensuring your satisfaction with any products you purchase from us. If you are not satisfied with your purchase, our Returns Policy is here to assist you.
2. Eligibility for Returns
To be eligible for a return, the product must be in the same condition as when you received it, unused, and in its original packaging. You will also need the receipt or proof of purchase.
3. Return Process
To initiate a return, please contact our support team at [email protected] within 30 days of receiving your order. We will provide instructions on how to return your item.
Please note that return shipping costs are the responsibility of the customer unless the return is due to an error on our part.
4. Refunds
Once we receive and inspect your returned item, we will notify you of the refund status. Approved refunds will be processed to your original payment method within 7-10 business days.
5. Exchanges
If you wish to exchange a product, please follow the same process as for a return. State clearly in your communication that you desire an exchange, and specify the product you want in exchange.
6. Non-returnable Items
Certain items are not eligible for returns, such as downloadable software products, gift cards, and personalized items.
7. Contact Us
If you have any questions about our Returns Policy, please contact us at [email protected] or call us at (555) 123-4567.